We have a very strict cancellation policy in order to protect our team’s salary and our clients’ time.
You can make a cancellation up to two hours before your appointment, free of charge. If you cancel within two hours of your appointment, you will be charged a $10 fee or, if the total price of the service you booked is less than $10, the full price of your service. If you forget to cancel all together, you will be charged a $25.00 fee or, if the total price of the service you booked is less than $25, the full price of your service.
If you’re late to your appointment you’ll be charged a $5.00 fee. We’ll do everything we can to accommodate you as per your booked services, but we can’t guarantee that we’ll be able to, as we also have to look out for the clients who have later appointments.
To cancel or change your appointment, call us at 787.200.0046 or 787.242.4376.
We always send a message confirming your appointment. You can also cancel by replying to us via that message.